Logistics Coordinator

Job Title: Logistics Coordinator

Location: On-site: Ridgefield and Saddlebrook, New Jersey 

Employment Type: Full-Time (40 hours per week) Fixed-Term (12 weeks with possible extension)

Who we are: 

Innodata (NASDAQ: INOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine. 

By combining advanced machine learning and artificial intelligence (ML/AI) technologies, a global workforce of subject matter experts, and a high-security infrastructure, we’re helping usher in the promise of AI. Innodata offers a powerful combination of both digital data solutions and easy-to-use, high-quality platforms. 

Our global workforce includes over 7,000 employees in the United States, Canada, United Kingdom, the Philippines, India, Sri Lanka, Israel and Germany. We’re poised for a period of explosive growth over the next few years. 

About the Role: We are seeking a highly organized and personable Logistics Coordinator (LC) to join our team for a device study. In this crucial role, you will manage all aspects of onsite participant logistics, ensuring efficient recruiting and scheduling, excellent communication, and seamless participant experience. Your efforts will directly support smooth study operations and help us achieve our research goals. 

Key Responsibilities: 

• Participant Recruitment & Screening: Recruit and screen eligible participants for study enrollment. Identify candidates based on predefined eligibility criteria and maintain a robust participant pool to meet study needs. 

• Scheduling & Coordination: Arrange and confirm participant appointments, considering both participant preferences and study logistics. Maintain accurate and up-to-date records of appointments in designated tracking systems. 

• Communication: Send timely confirmations, reminders, and follow-ups to participants via text, email, or phone. Ensure participants receive all necessary visit details, reminders, and follow-up actions (such as device returns). 

• Check-In & Onsite Support: Greet participants upon arrival, verify their information, and direct them to the appropriate staff member or moderator. Facilitate professional and welcoming onsite experience. 

• Device Inventory Management: Track, distribute, and collect all study devices according to schedules. Maintain accurate inventory logs, conduct regular checks, and promptly resolve any equipment issues or discrepancies. 

• Problem Solving: Troubleshoot and resolve scheduling conflicts, equipment problems, and participant concerns quickly and effectively to ensure minimal disruptions. 

• Participant Communication Expectations: Communicate clearly, courteously, and promptly with all participants and study team members. Adapt communication methods (call, text, email) to participants' preferences and protocol guidelines. Respond to participant questions and rescheduling requests in a timely manner. Deliver all instructions in a concise, accurate, and easily understood manner. Uphold professionalism and participant confidentiality at all times.  

• Teamwork & Collaboration: Work closely with moderators, study leads, and the operations team to ensure study goals are met. Proactively identify and escalate issues or barriers to the study lead as needed. Adapt quickly to last-minute changes or unanticipated challenges. Demonstrate strong attention to detail and organizational excellence in all tasks. 

Required Tools: 

• Experience with User Interviews or similar recruitment/scheduling platforms is preferred. 

Qualifications: 

• Bachelor’s degree or equivalent experience preferred. 

• 1–2 years of experience in an administrative, clinical research, or logistics support role. 

• Proficiency in Microsoft Excel, including experience creating and managing spreadsheets and utilizing basic formulas. 

• Strong organizational, communication, and interpersonal skills. 

• Ability to solve problems and adapt quickly in a fast-paced environment. 

• Experience with general office software and technology (e.g., Microsoft Office Suite, Google Workspace, video conferencing platforms) is preferred but not required. 

• Must have a reliable car and valid driver’s license, and be willing to commute between cities for study-related activities and onsite support. 

• Familiarity with participant recruitment platforms is preferred but not required. 

Hourly Range: Up to $25.00 USD per hour

Hourly rates at Innodata vary depending on a wide array of factors, including but not limited to the role, skill set, educational background, and geographic location. 

Innodata is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.  

Innodata is committed to creating an inclusive environment for all employees and applicants. If you need assistance or accommodation during the application or recruitment process due to a disability, please contact us and we will be happy to assist. 

Applicants must be legally authorized to work in the United States at the time of hire. Innodata is unable to provide visa sponsorship now or in the future for this position. 

Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. 

If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.